Shipping & Returns

Shipping & Processing

Once we receive your order, please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). After processing is completed, you will receive a tracking number for confirmation. Please note your tracking number will be updated once USPS has received the package and it is successfully processed through their system. 

Returns 

To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) you received within 30 days of purchase. Unfortunately, after 30 days, we cannot process any returns or exchanges. 

To start a return, you can contact us at returns@kpgngbrand.com. Please include your order number & proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Refunds

We will notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed. A credit will automatically be applied to the original payment method, within 7 to 10 business days, for the value of the item returned and any applicable taxes associated with the item. Shipping costs are NON-REFUNDABLE.

Exchanges 

Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your exchange and tracking information for the exchanged item back to you.

Shipping Cost

You will be responsible for your shipping costs for returning your item. Shipping costs to you are non-refundable. If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.